Privacy Policy

This privacy policy explains how Al Amal Toys LLC collects, uses, and protects information when you use our online platform and services. We are committed to ensuring the privacy of your information in accordance with applicable laws, including the European Union's General Data Protection Regulation (GDPR) where relevant, and other privacy regulations.

Information We Collect

We collect various types of information in connection with our services. This may include:

Information you provide directly to us:

Personal details such as your name, billing and shipping addresses, telephone number, and email address when you make a purchase, create an account, or contact us.
Payment information such as credit card details or other payment method information.
Information about your preferences and interests when you interact with our site or provide feedback.

Information collected automatically:

Technical information about your device and how you access our site, such as your IP address, browser type, operating system, referral URLs, and site usage data (pages viewed, time spent on site, etc.). This is collected through cookies, web beacons, and similar technologies.
Location information if you enable location services on your device or browser, though we typically do not collect precise geolocation without your explicit consent.

Information from other sources:

We may receive information about you from third parties, such as partners who assist us with marketing or analytics, or payment processors.

How We Use Your Information

We use the collected information for various purposes, including:

To process your orders and manage your account.
To provide and improve our services, including customer support.
To personalize your experience on our site and recommend products that may interest you.
To communicate with you about your orders, inquiries, and promotional offers (where you have consented to receive them).
To manage and administer our wholesale operations and relationships.
To conduct analytics and research to understand how our services are used and improve them.
To detect and prevent fraud and other illegal activities.
To comply with legal obligations and protect our rights.

The legal bases for processing your information under GDPR typically include:

The necessity of processing for the performance of a contract with you (e.g., processing your order).
Your consent (e.g., for sending marketing communications).
Our legitimate interests (e.g., improving our services, preventing fraud), provided these interests do not override your fundamental rights and freedoms.
Compliance with legal obligations.

Sharing Your Information

We may share your information with third parties under certain circumstances:

Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing, shipping, marketing, and IT services. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
Legal Requirements: We may disclose your information if required by law, legal process, governmental request, or to protect the rights, property, or safety of Al Amal Toys LLC, our customers, or others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
With Your Consent: We may share your information with other third parties when we have your explicit consent.

We do not sell your personal information.

Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage method is entirely secure, and we cannot guarantee absolute security.

Data Retention

We retain your information only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it.

Your Data Protection Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information. These rights may include:

The right to access: You have the right to request copies of your personal information.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
The right to erasure: You have the right to request that we erase your personal information under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal information under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent: If we process your information based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below.

International Data Transfers

As we operate internationally and engage in import and export activities, your information may be stored and processed in countries outside your own. When transferring data outside the European Economic Area (EEA), we take steps to ensure that appropriate safeguards are in place to protect your information, such as using standard contractual clauses approved by the European Commission or relying on the recipient country's adequacy status.

Cookies and Similar Technologies

Our site uses cookies and similar technologies to function effectively, improve your browsing experience, analyze site usage, and for marketing purposes. You can manage your cookie preferences through your browser settings or, where applicable, through a cookie consent banner on our site.

Children's Privacy

Our services are intended for a general audience and are not directed at children under the age of 16. We do not knowingly collect personal information from children under 16 without parental consent. If we become aware that a child under 16 has provided us with personal information without verifiable parental consent, we will take steps to remove such information and terminate the child's account.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. We will post the updated policy on this page.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at our physical address:

Al Amal Toys LLC
Building 15
Al Asayel Street,
Al Quoz Industrial Area 3,
Dubai, Dubai,
00000,
UAE